Cloudbeds Integration — Privacy Notice

Last updated: May 5, 2026

This privacy notice supplements PMSKitPro's main Privacy Policy and describes how data is processed specifically for property managers who connect their Cloudbeds account through the Cloudbeds Marketplace. In case of conflict, this notice prevails for matters relating to the Cloudbeds integration.

1. Data Received from Cloudbeds

When a property manager connects their Cloudbeds account to PMSKitPro, we receive the following data through the Cloudbeds API:

Reservation details (booking ID, status, dates, source channel).
Guest information (name, email, phone, country, language preference).
Property and accommodation data (rooms, room types, occupancy).
Email template configuration (only when explicitly set up by the property manager).

We only access the OAuth scopes explicitly authorized by the property manager during the connection flow.

2. Cloudbeds Permissions Used

PMSKitPro requests the following Cloudbeds OAuth scopes during connection:

read:reservation — Receive reservation data via API and webhooks.
read:guest — Read guest contact details to deliver communications.
read:hotel — Read property metadata (name, location, timezone).
read:room — Read accommodation/room data for personalization.
read:customFields — Read custom fields configured by the property.
read:communication / write:communication — Manage email templates and scheduled messages set up by the property.

3. Purposes of Processing

Data received from Cloudbeds is used exclusively to:

Deliver automated guest communication via WhatsApp and email (pre-arrival, in-stay and post-stay flows).
Provide AI-powered replies trained on the property's voice and knowledge base.
Schedule and notify cleaning teams about turnover services via WhatsApp.
Escalate guest incidents to housekeeping, maintenance, or customer-support teams.
Deliver Welcome App content with multilingual translations and AI-dubbed video voiceovers.

We do not share Cloudbeds data with third parties for advertising or any unrelated purposes. We comply with Cloudbeds' API Terms of Service and Marketplace Partner Agreement.

4. Data Retention and Disconnection

When a property manager disconnects the Cloudbeds integration — either from within PMSKitPro or by revoking access in the Cloudbeds Marketplace — all guest and reservation data sourced from Cloudbeds is deleted from our active systems within 30 days, except where retention is required by applicable law or to resolve ongoing disputes.

Disconnection events are signalled to PMSKitPro via the Cloudbeds integration/appstate_changed webhook.

5. Sub-processors Specific to This Integration

In addition to the sub-processors listed in our main Privacy Policy, the Cloudbeds integration involves:

Cloudbeds Inc. (United States) — Property management system acting as the data source for connected accounts.

6. Data Subject Rights

All rights described in our main Privacy Policy (access, rectification, erasure, portability, objection, restriction) apply to data received from Cloudbeds. To exercise these rights, contact us at the email below.

7. Contact

Data Controller: ENC Sales Consulting S.L., operating as PMSKitPro
Email: adrian@autochatbnb.com
Website: https://pmskitpro.com